Employee Communications

We’re now providing writing and editorial support to the office of Deutsche Post DHL Chairman and CEO, Frank Appel. This includes CEO communications to employees, speeches, and other messages in English from the head of one of the largest companies in the world.

We produce the content for two full-color employee quarterlies, a process which includes interviewing senior J&J and Janssen Pharmaceutica managers and executives and writing the copy. ChemLink is the internal publication for J&J Worldwide Chemical Production Employees; GPSG Globe is the magazine for J&J Global Pharmaceutical Supply Group employees.

Communication Resources writes and edits the content for several employee newsletters, focusing on innovation, change management and business development, for the Huntsman Materials & Effects division, based in Basel, Switzerland.

In 2004, DHL's Global Customer Solutions (GCS) division called upon Communication Resources for assistance in creating a fresh set of internal communication tools for this new business unit, created to manage DHL’s top 100 customers. Working closely with the client, we came up with the concept and tools to add the most value to employee communications, in tandem with the intranet: a twice-monthly e-newsletter; a quarterly COO report; and an urgent email alert.

All three electronic publications were launched successfully and Communication Resources continues to provide the copywriting and production coordination for these and other internal and external communication projects, on a monthly retainer basis.

In the summer of 2004, Interbrew - soon to become InBev - asked Communication Resources to draft the content and manage to completion the release of their new employee intranet, along with their public website (see Sales & Marketing Comms). This was a crucial element in the effort to provide employees timely information regarding the new name and corporate identity of their company, following a major acquisition that would make it the world's No. 1 brewer. All relevant information had to remain absolutely confidential until the official announcement. Working closely with the senior vice president of the business unit and a cross-divisional team, as well as the external design agency, Communication Resources developed and oversaw the implementation of the new content for the InBev intranet, acting as writer, editor, and overall business project leader. The project was completed, and the Intranet site went live, on time, to the complete satisfaction of the client.

Communication Resources' Keir Bonine writes features on financial services topics for MasterCard's internal magazine, In Europe, as well as other corporate publications.

Ever since the Award’s inception in 2004, Huntsman has relied on Communication Resources for the concept and content of their annual employee Behavioral Safety award publication. The full-color brochure, which has been produced both in the form of an innovative foldout poster, as well as a compact A5 booklet, highlights the winning ideas in the campaign to promote safe working practices.

In Autumn 2004, InBev asked Communication Resources to produce a crisis communications handbook for employees around the globe - in time for a management conference just a few weeks away. Working with the senior vice president of the business unit, the head of crisis management, the head of internal communications, and the outside design agency, Communication Resources drafted and oversaw the production of a 28-page guide to crisis communication procedures at InBev, on time and to the complete satisfaction of the client.

At the end of 2004, in collaboration with the Walking Men design agency, Communication Resources structured and drafted a web-based online applications design guide for developers and sales people working with ACNielsen's portal for clients. Among other features, we created an editorial style guide of best practice to help ensure consistency and improve usability.

In 2003 and 2004, Communication Resources' Keir Bonine wrote and edited monthly internal e-newsletters for ACNielsen Europe, aimed at managers and executives, with a focus on change management during a time of transition.